Rescue Ready Lifeguards: Our lifeguards understand that while they are on duty, they must be Rescue Ready at all times. Rescue Ready means that the lifeguard must be at their station, in a uniform that identifies them as the on-duty lifeguard, with the rescue tube strapped on, and alert.
10/20 Protection Rule: Scanning and recognition of a swimmer in distress are a lifeguard's most important skills. The 10/20 Protection Rule provides the guideline our lifeguards follow for protecting pool patrons. This rule states that the lifeguard has 10 seconds to scan their Zone of Protection and recognize a swimmer in distress and then has 20 seconds to rescue that victim.
Unannounced Safety Audits: The continued training, reinforcement of rescue skills, and support for our lifeguard staff are keys to a safe and successful season. Our in-house training staff audits the performance of our lifeguard staff throughout the season. Our auditing teams have been empowered to revoke the certifications of lifeguards if they fail to meet the standards of performance or if they are unable to demonstrate the skills necessary to manage a hypothetical rescue scenario.
Customer Service Focused: At SCS everyone strives to exceed customer expectations every day. We have developed a framework of quality standards and processes to provide for a consistent delivery of quality service, which is shared with all of our staff through our Customer Service Training Program. To ensure our staff is knowledgeable of your facility, operations, rules, and requirements, each staff member receives facility specific training. With all staff engaged in paying attention to the details we are able to consistently provide world class guest services which means a more enjoyable pool for all.
Supervision: Our supervisory staff members visit each facility at random to evaluate the safety and operational conditions of each facility. They are a valuable resource for our lifeguard staff and the development of the lifeguards' operational skills.
Continuous Training: In order for our lifeguard staff to maintain their certifications, our lifeguard completes in-service training modules. You may encounter one of our "In-Service" training drills at your pool. We conduct these practice drills at "live" pools, like yours, simulating an actual emergency in real conditions. Our Supervisors use life-like silhouettes to practice surveillance techniques and we use each other to brush up on extrication skills. We will even practice CPR with lifelike "dummies". We continue practicing our lifesaving techniques and our emergency response protocol all year long. So do not be alarmed, we are just practicing. If you would like to learn more about our continued training, just ask we are proud of what we do.
Rule Enforcement: Our lifeguards and pool attendants are taught successful methods for enforcement, such as the 3 strikes policy for rule breakers. All staff is taught to be diplomatic, consistent, and fair when explaining and enforcing pool rules.
Customer Service Training: Our customer-centric approach is shared with our lifeguard staff to ensure professional staff members that demonstrate basic leadership skills at all times.
Cleaning & Operational Procedures: These responsibilities and procedures are explained in detail to ensure that the facility is safe and sanitary at all times.
